Delivery, Returns & FAQs

What delivery method do you use?
​​Delivery will be provided by a courier of our choosing based on size and weight of the overall order. 

How much does delivery cost?
UK- Cost of delivery within the UK is just £2.99. There will be no charge for orders totalling £50 or over.

Northern Ireland - Delivery to Northern Ireland costs £5.99. There will be no delivery charge on orders over £80. Please note that our shipping rates to NI have increased due to courier price inflations.

When will my order dispatch?
  • We aim to dispatch all orders within 3-5 working days however dispatch can take longer during busy periods (e.g. sales and holidays). Working days do not include weekends and Bank Holidays.

When will I receive my order?
  • Once dispatched, all deliveries are expected to take 2-3 working days to arrive. Orders to Northern Ireland usually take 3-4 working days. In certain circumstances, it may take longer (e.g. winter holiday period).

Can I track the status of my order?

Yes, we will send you an email once your order has been dispatched, we aim to dispatch all orders within 3 working days. Tracking will be provided on this email, if a trackable postal service was available. 

International Delivery

Unfortunately at this present time, we are unable to offer shipping outside of the UK and Northern Ireland. 

Returns

Can I return my item for a refund or exchange?

Due to hygiene reasons we cannot offer refunds on any opened or used products. To be acceptable for return items should be unused, unopened and have any original seals intact. All packaging and/or cellophane wrapping and tamper resistant seals must be intact; otherwise the item will be considered unfit for re-sale and will not be accepted by our returns department.

You can return items to us within 28 days of purchase if they are unopened and unused. We do not refund postal charges for returns unless they are faulty or incorrect.

We will pay the costs of return if the products arrive faulty/damaged. In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return. If a item arrives damaged you will be refunded for the cost of the product only. The original shipping fee is non-refundable. 

Returned items must be received within 14 days of receipt. We always recommend returning your items via a recorded service as we unfortunately can't be held responsible for any items that do not reach us. We may require a copy of the proof of postage receipt during the claims process so be sure to keep this safe. Any items you have accepted and returned are your responsibility until they reach us.

If you've caused any damage to the product you're returning, we may take some money off your refund to reflect the damage to the product you're returning.

How long does a refund take? 

We aim to process all refunds within 5-7 working days after the original claim has been accepted. The refund will be processed back to your original method of payment. 

Order Issues

I have received a faulty/damaged item

We are so sorry to hear that you have received a faulty/damaged item. We endeavour to package items as securely as possible. Please send us a message at beautyboxbytammy@gmail.com with an image of the faulty item, any packaging it arrived in and a copy of your confirmation email. Please note we are unable to offer a refund if you are unable to provide us with this information. 

Please do not dispose of any item(s) or packaging until we have responded, as we may need to examine or investigate further. ​

I have not received my order

We are sorry if you have not received your order. If your order has been shipped but our delivery partners have failed to deliver, your order could be lost in transit. If you have not received your parcel within 14 working days you will need to contact us at beautyboxbytammy@gmail.com so we can look into this. If we suspect that your parcel is in fact lost we will need to raise a claim with the courier service, Claims can take up to 30 days to process from the point of us recognising that the parcel is lost. During the claims process we will be unable to re send your order or issue you a refund. Once a claim has been concluded we will only be able to take action based on the outcome of the claim. The outcome of the claim is a final decision and cannot be overridden.

My tracking states delivered but I haven't received my order 

Your parcel may have been left in a safe place at the delivery address or with a neighbour. Please make sure to check everywhere, we have found some parcels in bizzare places, thanks mister postman! Please then make contact with the delivery company as they often can provide direct information from the driver who delivered your parcel. If you’re still unable to locate your parcel please contact our customer care team on beautyboxbytammy@gmail.com and we will be happy to help.

I made a mistake on my order

Unfortunately once your order is placed we cannot guarantee that any amendments can be made to your order (including cancellation). Please get in touch with us immediately by email at beautyboxbytammy@gmail.com to discuss your order.  Please ensure all delivery information is correct as we cannot be held responsible for packages not arriving to yourselves due to a submission of the wrong address. If you provide us with the wrong address and the parcel is not returned to us we will not be able to issue you a refund.

There is an item missing from my order

We have high standards when it comes to packaging your order however mistakes do occur from time to time. Please accept out apologies if you have received an incorrect item or are missing an item from your order. Please note that all orders are checked for content by two individuals. Therefore, it is extremely unlikely that a mistake will be made in respect of content. Photographic evidence of your order confirmation and received items is required in order for us to investigate any missing/damaged items.

Products

Are your products genuine?
All products on this website are 100% genuine, purchased either straight from the manufacturer / brand owners or via official distributors/stockists, either directly or by way of 3rd party.

Are you an official stockist of all the brands sold?
If we are direct with a brand we will clearly state this. We do not and never will state we are a direct distributor for a brand that we are not direct with. 
All trademarked names, brands, and products mentioned on this site are the sole property of their respective trademark owners. This site, including its owners, operators, and developers is not affiliated with nor endorsed by any beauty brand or any subsidiaries thereof, in any way. Nevertheless, all products we sell are 100% genuine. ​

Can I request items to be sale on your website?

Of course! Please email us at beautyboxbytammy@gmail.com and let us know what item/items you are looking for and we will try our hardest to accommodate this for you.